Online Reputation Management Services for Businesses
Every review answered, more honest reviews coming in, and the hard ones handled before they cost you a customer. People do the work. You watch it live.
Starting at $799/monthMonth to monthFree snapshot after your call
600+ five-star Google reviews across our own 13 Google Business Profiles
- Newest review7 months ago2 days ago
- Reviews answered2 of the last 1010 of the last 10
- Unhappy customersLeft hangingCalled back, same day
“Called twice about my invoice. Nobody called me back.”
No replyOur team’s expertise has been featured in
Reputation Management Evidence
Real client profiles you can check yourself on Google, and the kind of reply that wins the next customer.
Owner replies on recent reviews
Owner replies on recent reviews
We do for ourselves what we do for clients
View our 13 Google profiles
Public Google Business Profile figures, checked Oct 11, 2026. These are current totals, not before-and-after results.
“Like any used truck, I had a couple of minor A/C issues after the purchase, but what really impressed me was…”
“Thank you for the terrific review and for recommending us. We're glad Rick, Danny, and the shop were able to promptly resolve the A/C issues at no cost and that the truck has been exactly what you needed.”
A customer had a problem. The reply names the people who fixed it and what it cost them: nothing. The next buyer reads the problem and the fix, and trusts you more for both.
Business Reputation Challenges and Service Fit
Business reputation management for small businesses and multi-location brands. Pick the problem that costs you most.
Google, Facebook, Yelp and industry sites each hold part of the story, and nobody watches all of them.
What we do about it- Every platform in your plan watched in one place
- Alerts for each new review, read by a person
- Every location tracked separately
Replies happen when someone remembers, in whatever tone they're in that day.
What we do about it- A reply to every review, in your brand voice
- You choose: we reply, or you approve first
- Reply rate and reply time on your live dashboard
Happy customers rarely leave a review unless someone asks, so your newest one is months old.
What we do about it- A simple review request your team sends to every customer
- The same public link for everyone, never filtered
- Request activity tracked over time
Wait times, billing or follow-up show up again and again, but never reach the person who can fix them.
What we do about it- Complaint themes spotted across all your reviews
- Escalated to the person who can fix them
- Theme trends on your dashboard, by location
A harsh, unfair or sensitive review sits there, and a rushed reply could make it worse.
What we do about it- A calm, truthful reply, approved before it posts if you prefer
- Rule-breaking reviews reported through the platform's process
- Legal, safety and privacy issues escalated to you first
- Businesses that rely on Google reviews to win customers
- Owners, marketing leads and operations managers who want reviews handled, not another tool to learn
- Single-location businesses and multi-location brands
- Teams that want help asking for reviews the right way
- Personal or individual reputation repair
- Legal disputes and court-ordered removals
- Emergency crisis PR
- Fake, paid or filtered reviews
Reputation Management Services and Deliverables
Five workstreams, one team, one live dashboard. Here’s what each one does for you.
Reputation Assessment and Review Monitoring
A baseline of where you stand, then every new review on every platform in your plan, watched by a person.
- Baseline: rating, review count, recency and reply rate
- New-review alerts, checked by a person
- Urgent and sensitive reviews flagged to you
Review Responses and Escalation Workflows
Every review gets a thoughtful reply in your voice. You pick how much you want to be involved.
- Replies for positive, mixed and negative reviews
- A brand-voice guide agreed at setup
- Legal, safety, privacy and refund issues always come to you first
Customer Feedback and Review-Request Workflows
More recent reviews come from asking every customer, simply and at the right moment.
- Review-request messages and links for your team
- The same request to every customer, happy or not
- A private route for service problems, alongside the public link
Feedback Analysis and Improvement Priorities
Reviews are free customer research. We turn them into a short list of things to fix.
- Praise and complaint themes, by location
- Recommendations for your operations team
- We find the problem. Your team owns the fix
Business-Brand Search Support
What people see when they search your business name, checked and strengthened with accurate content you own.
- A branded search results review
- Profiles, listings and pages you own, built out and kept accurate
- Honest limits: no legal takedowns or guaranteed removals
Yelp doesn’t allow businesses to ask for reviews, so on Yelp we monitor and reply, but never ask.
A dashboard, and the reading, replying and chasing is still yours.
One busy person, one inbox, and reviews wait when they're out.
People do the work, and you watch it happen on a live dashboard.
Get the people and the dashboardPut in your numbers and see how many new five-star reviews it takes to move your average, and how long that takes at your current pace.
- Takes 30 seconds, nothing is sent
- Shows why asking every customer matters
- Bring the result to your free call
53 more five-star reviews to reach a 4.5 average
At 3 new reviews a month, that’s about 18 months.
Get a plan to close my gapA simple average, worked out in your browser. Nothing is sent. Platforms calculate their displayed rating their own way, so treat it as a guide.
How the Reputation Management Engagement Works
A short setup, then a daily rhythm that runs month to month. Every step has an output and an owner.
Your profiles, ratings, recent reviews and reply history. We agree what matters most.
Baseline and prioritiesPlatforms, locations, reply mode (we reply, or you approve), escalation rules and access.
Written scope and brand-voice guideMonitoring, reply workflow, review requests, private feedback route and your live dashboard.
Everything live and testedWe watch, reply or send for approval, ask for reviews and route problems to the right person.
We look at what's changing with you and adjust platforms, replies and requests.
Step one is a free call. Your reputation snapshot follows straight after.
Reputation Reporting and Progress Measures
No waiting for a monthly PDF. Your live reputation dashboard shows every review, reply and trend as it happens, by location and platform.
- Live, any time. No waiting for a report
- Filter by location, platform and date range
- Every number shows where it came from
- Reviews and ratings shown as what they are, not as leads or sales
Reputation Management Costs, Scope and Ownership
Online reputation management pricing, upfront: one starting price, month to month, and a written quote for your exact scope.
Engagement Structure and Cost Drivers
Everything in one plan
/month to start
Month to month. No long-term contract.
- Review monitoring on every platform in your plan
- Replies, by us or approved by you
- Escalation of sensitive reviews
- Review-request setup
- Complaint-theme insights
- Branded search support
- A live reputation dashboard
- Setup and onboarding
Free reputation snapshot after your call. No obligation.
Your quote starts at $799 a month and depends on:
- A free callWe look at your public reviews together and talk through what's hurting most.
- Your free snapshotAfter the call: a free reputation snapshot: your rating, review count, newest review and reply rate on your main platforms.
- A written quoteStarting at $799/month, month to month. Start when you're ready.
Account Access and Responsibilities
Your profiles stay yours. We work inside the reply mode and approval rules you set.
- Your review profiles and business listings
- Admin access. We're added as managers, never owners
- Everything we create: reply guide, templates and content
- Accurate business information, and fixing the issues we flag
- Keep to the reply mode and approval rules you set
- Treat customer data as confidential
- Log every reply and escalation on your dashboard
- Hand everything over and remove our access if you leave
Reputation Management Approach and Service Boundaries
Shortcuts get businesses penalized. We do it the honest way, and tell you plainly what nobody controls.
We never write, buy or swap reviews.
Every customer gets the same request.
Only platforms remove reviews.
- Ask every customer for honest feedback
- Write truthful, respectful replies
- Report reviews that break a platform's rules, through its official process
- Tell you plainly what's outside anyone's control
- Write, buy or swap reviews
- Only ask happy customers
- Promise removals, ratings or rankings
- Run legal takedown campaigns
Platforms decide what stays up, and search engines decide what ranks. More background in our search engine reputation management guide. Ranking in Google Maps is Local SEO.
Reputation Management Services FAQs
Straight answers on platforms, replies, removals, price and results.
Month to month. Book a free call and get your reputation snapshot after.
What is included in Ascendly's reputation management service?
A reputation baseline, review monitoring, replies (written by us or approved by you), escalation of sensitive reviews, honest review-request setup, complaint-theme insights, branded search support and a live dashboard. You get the exact scope in writing before we start.
Which review platforms can you monitor and manage?
All the major ones: Google, Facebook, Yelp, BBB, Trustpilot, Tripadvisor and industry sites such as Apartments.com. We confirm every platform and location in your scope before we start. Yelp doesn’t allow businesses to ask for reviews, so on Yelp we monitor and reply, but never ask.
Can you manage reviews for multiple locations?
Yes. Each location gets its own monitoring and replies, and your dashboard shows each location and all of them combined. Local managers can approve replies for their own location if you’d like.
Do you write review responses, publish them or work through our team?
Your choice. We can reply for you, inside the voice and rules we agree at setup. Or we draft every reply and post it once you approve. Either way, legal, safety, privacy and refund issues always come to you first.
Can negative reviews be removed, and what is outside your control?
Only the platform can remove a review, and only if it breaks that platform’s rules, such as spam, conflicts of interest or offensive content. We report those through the official process, but we can’t guarantee the outcome. Honest negative reviews stay up. A calm, helpful reply is usually the best answer, for the reviewer and for everyone who reads it later.
How are customer feedback and review requests handled?
We set up a simple request your team sends to every customer after a purchase or visit. Everyone gets the same public review link. We never filter out unhappy customers. A separate private feedback route lets customers raise a problem directly, so your team can fix it.
How much does reputation management cost?
Plans start at $799 a month, month to month, with no long-term contract. Your price depends on the number of locations and platforms, your review volume and how much branded search work you need. You get a written quote after a free call, along with a free reputation snapshot: your rating, review count, newest review and reply rate on your main platforms.
What progress is measured, and when can it reasonably be assessed?
Your live dashboard tracks new reviews, rating mix, recency, reply rate and time, complaint themes and open escalations, by platform, location and date. Reply rate improves as soon as we start. Review volume and rating take longer, because they depend on how many customers you serve and how their experience goes.
How does this differ from reputation management software or Local SEO?
Software gives you a dashboard, and you still do the reading, replying and chasing. We do the work, and you still get a live dashboard to watch it. Local SEO is about ranking in Google Maps and local search. Reviews help there, but this service is dedicated to your reviews, feedback and branded search results.
Discuss Your Business Reputation Management Needs
Book a free call. We’ll look at your reviews together, then send your free reputation snapshot and a written quote.
We look at your public reviews together and talk through what's hurting most.
After the call: a free reputation snapshot: your rating, review count, newest review and reply rate on your main platforms.
Starting at $799/month, month to month. Start when you're ready.
Handy to have ready:
Your website
Priority platforms
Number of locations
Your main concern
Prefer to talk now? Call (832) 510-3999
